Projektportal
Projektdetails
Aufgaben
- driving the lifecycle management of the assigned SAP modules and Systems in scope, management of all changes, validation activities including documentation, external implementation and service partners.
- must have a deep understanding of customer support and repair processes such as Case and complaint management, service order processing, warranty and contract handling, returns and repairs as well as customer interaction history.
- communication with business architects (BAs), shaping the demand pipeline, delivering solutions, and managing the change backlog.
- involves gathering and prioritizing requirements, translating business needs into technical specifications, and ensuring alignment between business goals and IT capabilities.
- facilitates discussions on solution design, implementation, and continuous improvement, working closely with other technical teams (e.g. Solution Architects, Enterprise Architects) and suppliers to maximize product value.
Anforderungen
Must-haves
- Deep understanding of the end-to-end lifecycle of IT products, from ideation and requirements gathering through development, deployment, and ongoing support.
- Requirements Engineering: Ability to translate business needs into clear, actionable technical requirements for IT teams.
- Solution Architecture Awareness: Familiarity with IT architecture principles, integration patterns, and how products fit within the broader technology landscape.
- Business Intelligence & Data Analysis: Proficiency in using reporting and analytics tools to generate insights, track product performance, and inform decision-making.
- Process Optimization: Experience in identifying opportunities to streamline and automate IT processes, improving efficiency and reducing manual effort.
- Risk & Compliance Management: Understanding of IT risk assessment, mitigation strategies, and compliance with relevant standards (e.g., ITIL, ISO, GDPR).
- Agile & DevOps Practices: Knowledge of agile methodologies (Scrum, Kanban, SAFe) and DevOps principles to facilitate iterative development and continuous delivery.
- Technical Communication: Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.
- Vendor & Tool Evaluation: Experience in assessing, selecting, and managing third-party IT solutions and vendors.
- Change & Release Management: Familiarity with change management processes and tools to ensure smooth deployment and adoption of IT solutions
- Minimum 5–8 years’ experience in IT product management, business analysis, or a comparable role.
- Good knowledge of ITIL, ITSM, project management, and risk management.
- Strong problem-solving, critical thinking, and communication skills.
- Experience with product lifecycle management and agile methodologies such as SCRUM and SAFe.
- Ability to communicate technical concepts to non-technical stakeholders
- Management experience
- Lead cross-functional teams to deliver product goals.
- Coordinate resources and manage competing priorities.
- Make decisions on feature prioritization and timelines.