Projektportal
Projektdetails
As an Application Development Manager, you will help protect and continuously improve the operational integrity of an enterprise Salesforce landscape during the transition from transformation delivery into stable, sustainable run operations. You will work at the intersection of application development, service architecture, IT service management, and business-critical operations. Your primary focus will be on Salesforce Service Cloud, with close attention to Salesforce Marketing Cloud, Salesforce Sales Cloud, and connected BSS/OSS systems. In this role, you will ensure that new capabilities are operationally ready, technically maintainable, properly documented, and successfully handed over to IT Service Management and Application Support teams. You will collaborate with product owners, enterprise architects, development teams, system integrators, testers, and support functions. Your contribution will be especially important during release preparation, testing, hypercare, defect containment, and the implementation of consistent operational standards across complex platforms.
Your responsibilities will include:
- You will advise on technical backlogs covering operational readiness, system stability, technical debt reduction, and non-functional requirements.
- You will translate operational and support needs into detailed, actionable user stories with clear Definition of Done criteria for development teams.
- You will support planning, backlog refinement, and sprint retrospectives to ensure operational priorities are embedded in delivery activities.
- You will establish and execute formal Run Acceptance Criteria for Salesforce features and verify that complete operational documentation is delivered.
- You will coordinate and monitor early-life support and hypercare activities after major releases to enable smooth handovers to IT Service Management and Application Support.
- You will assess inter-system interface health across Salesforce, CIM, Camel, and ServiceNow OMT to strengthen end-to-end process resilience.
- You will lead or support Priority 1 and Priority 2 defect triage during testing and hypercare phases and coordinate root-cause resolution with system integration partners.
- You will maintain synchronization between Jira project backlogs and ServiceNow PPM while tracking transition risks and mitigation activities in real time.
- You will collaborate with enterprise architects to prevent unapproved platform customizations and promote maintainable Salesforce technical standards.
- You will help establish consistent operational controls, documentation practices, and service-readiness expectations across the application landscape.
Must-haves
To succeed as an Application Development Manager, you should combine strong experience in enterprise Salesforce environments with a practical understanding of operational transition, IT service management, agile delivery, and complex system integration. You will be expected to understand how application changes affect production stability, support processes, customer-facing services, and interconnected telecom BSS/OSS capabilities. The role requires the confidence to work across technical and operational stakeholders, challenge incomplete readiness activities, and turn broad support requirements into precise delivery outcomes. You should be comfortable working with development teams, outsourced system integration partners, enterprise architects, testing teams, and service management functions. Experience in structured agile environments is important, particularly where short sprint cycles, formal governance, defect triage, and transition controls are used to protect production quality. You should also bring a pragmatic, collaborative approach and the ability to balance delivery momentum with long-term maintainability.
Your background should include:
- You have 5 to 10 years of relevant professional experience in application development management, product ownership, application leadership, IT service management, or a comparable function.
- You have experience as a Product Owner or Application Lead in enterprise-grade Salesforce environments.
- You have required experience with Salesforce Service Cloud, while Salesforce Marketing Cloud and Salesforce Sales Cloud experience is preferred.
- You have specialized knowledge of operational transition, ITSM, and DevOps practices in complex telecom BSS/OSS environments.
- You understand enterprise integration patterns, including REST and SOAP services, message queues via Camel, CIM data models, and ServiceNow OMT workflows.
- You have worked directly within outsourced system integration delivery models and are comfortable operating in three-week agile sprint rhythms.
- You can define operational readiness requirements, Run Acceptance Criteria, user stories, acceptance criteria, and Definition of Done standards.
- You can manage Priority 1 and Priority 2 defect triage, root-cause analysis coordination, hypercare activities, and transition risk tracking.
- You have practical experience with Jira and ServiceNow, ideally including ServiceNow ITSM and ServiceNow PPM.
- You communicate clearly with both technical and non-technical stakeholders and can coordinate effectively across distributed teams.
- You are able to identify technical debt, challenge non-compliant customizations, and advocate for sustainable platform architecture.
- You will ideally hold a Salesforce Product Owner certification or Salesforce Certified Service Cloud Consultant certification.
- You will ideally hold an ITIL v3 or v4 Foundation or Intermediate certification.
Nice-to-haves
- Certified Salesforce Product Owner / Salesforce Certified Service Cloud Consultant.
- ITIL v3/v4 Foundation or Intermediate Certification.
- Hands-on proficiency in ServiceNow ITSM, and Jira.